Karen has a lovely manner, both over the telephone and on a face to face basis. She remains calm and helpful and you’re left in no doubt the job will get done on time.

Having only used XIC once, it’s hard to judge the last comment. However I certainly felt that our business was important and that responses were handled quickly.

This was a last minute request & we were really unsure if the pop-up stand would be ready in time. Grant was really helpful & started working on our request pretty much straight away. Very impressed with the service.

Fantastic service. Very customer focused. Highly professional. Above and beyond expectations. My happiness factor is Sky High. Would recommend to everyone.

High quality finish on time. What more could I ask for. Well, Jaffa Cakes are always good

We asked the following questions:

How well do you feel your enquiry was handled?
95.7% answered excellent/good with a further 4.3% answering Satisfactory.

Please rate the professionalism of the sales service you received throughout the duration of your order:
Helpfullness – 87% said excellent with 13% saying good. 0% said unsatisfactory or poor.
Communications – 78.3% said excellent and 21.7% said good. 0% said unsatisfactory or poor.
Politeness – 87% said excellent and 13% said good. 0% said unsatisfactory or poor.

How do you rate the following:
We respond quickly – 100% agreed.
I get value for money – 73.9% agreed, 26.1% neither agreed or disagreed. 0% diagreed.
I get my goods when I want them – 87% agreed, 13% neither agreed or disagreed. 0% diagreed.
I am pleased with the quality of the goods when they arrive - 100% agreed.
We listen and give helpful advice – 100% agreed.
xic makes me feel special – 77.3% agreed, 22.7% neither agreed or disagreed. 0% diagreed.

Overall, how satisfied were you with working with xic
100% agreed!

Thanks to everyone who has taken the time to respond so far.

Above is a copy of our most recent evalution report by one of our clients.

Not bad, eh.

The award is targeted at small to medium-sized enterprises, which form the backbone of the print industry. It recognises the achievements of printing companies with up to 50 staff and/or a turnover of up to £5m.

The prestigous award ceremony takes place in October at the Grosvenor Hotel in London.

Watch this space!

Thinking outside the box as they say, has been our philosophy right from the start, which is quite funny when you realise the amount of boxes we use to produce all our orders.

You probably weren’t aware that we were the first printer in Scotland to introduce Apple McIntosh technology to generate completed artwork. Honestly, we were, way back at the beginning of the 1990′s.

We were also the very first Scottish company to be awarded the UK Printer of the Year by the British Association of Print and Communication back in 1998. And we were also the first in this neck of the woods to introduce a CTP system. (CTP, computer to plate, is an imaging technology used in modern printing processes. In this technology, an image is created in a DTP application, is output directly to a printing plate instead of film and then a plate, thefore ensuring the quality is much higher).

We’re always on the look out at how we can do things better and how being better can benefit our customers.

Otherwise, what’s the point?